Refund Policy

Last updated: August 19, 2026

This Refund Policy explains cancellations, refunds, and replacements for CardLinkly LLC (“CardLinkly”) subscriptions and custom physical NFC items. It forms part of, and should be read together with, our Terms of Service. Where this policy and the Terms differ on refunds, this policy controls.

1. Subscriptions & paid plans

You can cancel a paid plan at any time from your account. When you cancel, your plan stays active through the end of your current paid period, and you will not be billed again. There is no separate cancellation fee.

Subscription fees are non-refundable. We do not provide refunds or credits for subscription payments, including for partial billing periods, unused time, or features you did not use. Canceling stops future charges; it does not refund the current period. Our free plan is free and involves no charge to refund.

2. Custom physical NFC cards & items

Physical NFC cards and items are custom-made and personalized to your design and order. Because they are made specifically for you, they are generally non-refundable. The protections below apply instead.

3. Defects — covered for 1 year

We stand behind our workmanship. If a custom NFC item has a defect in materials or workmanship — for example, the NFC chip fails to scan through normal use, or an engraving or print flaw that was not caused by misuse — within one (1) year of the delivery date, we will repair, replace, or refund the affected item at no cost to you, at our discretion.

If your item arrives defective or damaged (for example, damaged in transit), contact us promptly and we will provide a free replacement. This 1-year defect coverage does not apply to damage caused by accident, misuse, wear and tear, improper storage, or unauthorized modification — that is covered by Section 4.

4. Damage — discounted replacement

If a card is damaged rather than defective — for example, it was dropped, bent, scratched, exposed to water, or worn down through everyday use — it is not covered as a defect, but we will offer you a discounted replacement. We want to keep you connected, not sell you a whole new card at full price.

The size of the replacement discount is assessed case by case and depends on:

• How long you have had the card — the newer the card, the larger the discount.
• The nature and cause of the damage — what happened and how the card was affected.

When you reach out, we will review your order and photos of the item and provide a replacement quote with the applicable discount before anything is charged.

5. How to request a replacement or refund

Email support@cardlinkly.com with your order number, a description of the issue, and clear photos of the item. We will respond with next steps. Approved refunds are issued to your original payment method through our payment processor, Stripe, and may take a few business days to appear.

6. Other notes

• Shipping charges are non-refundable, except where an item was defective or our error.
• Because cards are personalized, we cannot accept returns of correctly-made items for reasons of preference or a change of mind.
• Nothing in this policy limits any rights you may have under applicable consumer-protection law.

7. Contact us

Questions about this Refund Policy may be sent to support@cardlinkly.com.

See also our Terms of Service and Privacy Policy.